RECOVERY OFFICERS 3

Job Purpose

To identify, review and recover or restructure/restore to performance non-performing debts and make appropriate recommendations to avoid such situations arising in the future in order to mitigate credit risks.

Main Responsibilities

To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management;

Contribute to the bank’s profit through write backs

Ensure compliance with credit policies, regulatory requirements and best practices in caring out recovery actions with a view to minimizing credit risks

Work closely with all banks appointed external agencies (debt collectors, appointed receivers, court bailiffs, lawyers etc) and other third-party vendors

Partner with the legal unit and lawyers for efficient and effective resolution of matters in court.

Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank

Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval.

Provide professional business support to the Credit Recovery Manager to resolve challenges faced by stressed clients

To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues;

Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description.

Daily Responsibilities:

Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.

Meeting and call customers, write call reports and share with Credit Recovery Manager and file same to customer files.

Write demand notice and statutory notices to customer under NPL; initiate and follow up related files in CQ, EMRS, and IECMS

Negotiating with customers to express their willingness to repay and propose different alternative to get solutions

Preparation of Recovery reports for management and regulator.

Educational qualifications and work experience:

Bachelor’s Degree in Finance, Accounting, Economics, Business Management or Law.

Professional certification CPA/ILPD.

Master’s Degree in Business Administration is an added advantage.

3 years Minimum experience in Credit, debt collection/Recoveries.

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4916

Posted :July 10th, 2026
Deadline :July 24th, 2026