HEAD OF BUSINESS BANKING
Job Purpose
This job holder is responsible for the overall leadership, management, growth, and profitability of the Business Banking g Business and implementation of an efficient and effective sales culture, relationship and portfolio management, and a delightful customer experience particularly within the Business Banking portfolio and in the whole bank in general.
Main Responsibilities
Develop, grow and monitor Business Banking liability and assets portfolios with the aim of ensuring that the portfolio remains profitable and of quality.
Take a proactive role in the development of the strategic direction of Business Banking, through leading the development of the unit’s strategic plan, as well as ensuring that the Bank’s objectives as relate to the Business Banking are met.
Forecast, plan, implement and monitor all SME sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
Organize and manage the available Business Banking human and physical resources.
Co-ordinate all Business banking activities and liaise with other business functions and departments for all Business banking requirements.
Develop new products and reshape the existing to meet customer needs and grow market share.
Create and maintain partnership to develop business.
Ensure a delightful customer experience within the Business Banking through resolution of all Business banking related customer inquiries and timely closure of cases raised.
Make regular branch visits to cascade the strategy, support in deals generation, discuss Business Banking performance and agree on performance improvement plans with Branch Managers and Business Bankers.
Forecast, plan implement and monitor all regional sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimizes the variances between the budget and actual performance.
Develop, grow and monitor retail liability and asset portfolios with the ultimate aim of ensuring that the Business Banking Segment remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
Monitor and Manage customer complaints, constantly review service delivery standards, and position staff in a way, which ensures maintenance of the highest service standards.
Conduct continuous evaluation of customer's financial position, risk appetite and product preferences.
Review market situation and client needs from time to time to provide suitable solutions.
Attend client events for networking and marketing the Bank services and products.
Daily Responsibilities.
Customer relationship management
Stakeholder engagement to ensure Business Banking strategy has required support and focus
Conduct periodic review to ensure overall expenditure is within departmental budget
Investigates reasons for budget variance and establish ways to reduce the variance
Responsible for leading the achievement of financial targets for Business banking portfolio.
Educational qualifications and work experience:
Bachelor's level degree in Business Administration, Banking, Finance, or relevant field
Professional Qualifications: Business or banking related qualifications
Master’s degree in business administration, Banking, Finance, or relevant field is an added advantage.
Minimum 8 years of experience including:
Design & execution of SME or related business plans & strategies (4 years)
Business development & forecasting (5 years)
Banking operations (4 years)
Product development (5 years)
Credit analysis (4 years)
Senior level leadership (3 years)
Risk management (3 years)
Customer Relationship Management (5 years)
