Branch Manager – Head Office Branch (1)
Job Purpose
Responsible for the overall leadership, Management,
Growth and Profitability of the Branch Business and Implementation
of an Efficient and Effective Operational, Risk Management ,
Customer service and Sales Culture while championing effective
migration of customers to electronic business channels and
promoting usage of agency banking and merchant business.
Main Responsibilities
Contribute to and take appropriate actions in cascading
and implementing the Retail Banking Strategy in the area
where the branch operates by ensuring bank’s retail
objectives are met in order to ensure sustainable business
growth;
Manage the branch retail’s liability and assets portfolios
with the ultimate aim of ensuring that it remains profitable,
competitive and promptly reacts to the changes in both
the internal and external environment;
Drive a sales culture within the branch staff with the
ultimate aim of growing the NFI, products per customer,
share of wallet, quality customer base and at the same
time ensure staff productivity.
Oversee the branch operations in order to ensure superior
service offering to all bank’s customers, reduction of
operating costs through an efficient utilization of Bank’s
resources and prevention of frauds & losses through
implementation of first-class corporate governance and
compliance with bank’s policies, procedures and
processes
Monitor and manage customer complaints, constantly
review service delivery standards and manage branch
human resources in a way, which ensures maintenance of
the highest service standards.
Coach, mentor and develop a high performing team and
ensure an effective performance management framework;
Ensure effective migration of customers to electronic
business channels through promoting channels usage
(Mobile Banking, Internet Banking and Cards) and a high
performance of branch alternative channels such as
Agency Banking and Merchant Business
Ensure that branch processes are within agreed TAT in
order to live customer satisfaction.
Daily Responsibilities:
Drive and meet the Retail Banking objectives and targets
for all Direct Reports
Motivation and development of the staff competences to
meet business requirements
Eliminate operational risks by addressing Audits
shortcomings and compliance issues
Proactively identify areas that require development and
improvement
Drive the branch into efficient, effective and profitable
Retail sales outlets
Authorization of transactions;
Credit application appraisal;
Manage customer relationships (Meetings with clients and
production of customer call visit)
Attend to customer inquiries and ensure timely closure of
customers’ complaints;
Account and loan portfolio performance monitoring;
Educational qualifications and work experience:
Bachelor's level degree in Business Related field
Professional Qualifications in Banking is an added
advantage
Master’s Degree is an added advantage.
10 years Minimum experience in Credit lending and
Banking in Team Leadership, Sales, Relationship
Management, Credit, and Bank Operations.
