Branch Manager - East (Gicumbi, Rukara, Rukomo)
Job Purpose
Responsible for the overall leadership, Management, Growth and Profitability of the Branch Business and Implementation of an Efficient and Effective Operational, Risk Management , Customer service and Sales Culture while championing effective migration of customers to electronic business channels and promoting usage of agency banking and merchant business.
Main Responsibilities
Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring bank’s retail objectives are met in order to ensure sustainable business growth;
Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment;
Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes
Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.
Coach, mentor and develop a high performing team and ensure an effective performance management framework;
Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
Ensure that branch processes are within agreed TAT in order to live customer satisfaction.
Daily Responsibilities:
Drive and meet the Retail Banking objectives and targets for all Direct Reports
Motivation and development of the staff competences to meet business requirements
Eliminate operational risks by addressing Audits shortcomings and compliance issues
Proactively identify areas that require development and improvement
Drive the branch into efficient, effective and profitable Retail sales outlets
Authorization of transactions;
Credit application appraisal;
Educational qualifications and work experience:
Bachelor's level degree in Business Related field
Professional Qualifications in Banking is an added advantage
Master’s Degree is an added advantage.
10 years Minimum experience in Credit lending and Banking in Team Leadership, Sales, Relationship Management, Credit, and Bank Operations
