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Stay Safe, Bank at Home


BPR offers a host of digital channels for seamless banking while at home

You can do many things through our mobile banking available on USSD by dialing *150# and mobile app which is downloadable from Appstore and Play store on compatible devices without having to leave your home. This can help you stay safe and reduce the load on our branches and call centres so they can focus on the issues immediately impacting people’s finances.


    • I. ACCOUNT OPENING

    • With BPR mobile banking new clients (non BPR clients) can open bank accounts and start transacting instantly without going to the bank using easy steps below on both mobile app and USSD.


    • 1. ON MOBILE APP

    • Step 1: Download and install BPR mobile banking from Play store or Apple store
      Step 2: Click on “New registration”. Go to “Open account”
      Step 3: Enter “National ID”
      Step 4: National ID details displayed
      Step 5: Enter “Phone number (2507xxxxxxxx)” and “Email id (optional)”
      Step 6: Tick Agree terms and conditionals box and Submit
      Step 7: Receive an SMS with Account activation message and account number.
      Step 8: Make a deposit on the account through BPR branches/ agents or send from mobile wallet (MTN or Airtel/Tigo)
      Step 9: Register on BPR Mobile banking through “self-registration” and start transacting

      Note: This service is only for people who don’t have an account with BPR. If you have ever had an account with BPR please visit the nearest branch to re-activate it.


    • 2. ON USSD

    • Step 1: Dial *150#
      Step 2: Enter 3 “Account opening”
      Step 3: Enter 1 “Verify Details”, enter “National ID” to confirm details. Go back
      Step 4: Enter 2 “Account creation”, enter “National ID”. Send
      Step 5: National ID details displayed
      Step 6: Enter “Phone number (2507xxxxxxxx)” and “Email id (if no email, enter “NA”)” and Send
      Step 7: Receive an SMS with Account activation message and account number
      Step 8: Make a deposit on the account through BPR branches/ agents or send from mobile wallet (MTN or Airtel/Tigo)
      Step 9: Register on BPR Mobile banking through “self-registration” and start transacting.

      Note: This service is only for people who don’t have an account with BPR. If you have ever had an account with BPR please visit the nearest branch to re-activate it.


    • II. SELF REGISTRATION

    • With BPR mobile banking existing clients (Clients with BPR accounts) can easily register themselves without going to the bank using easy steps below on both mobile app and USSD.


    • 1. ON MOBILE APP

    • Installation

    • The BPR mobile App is available on Play store and Apple store and can be downloaded for free of charge. After downloading the app, it can be installed using the below steps:

      Step 1:Go to play store or Apple store
      Step 2:Search for BPR Mobile Banking (you will see the app with the BPR logo)
      Step 3:Download and install it easily and start transacting


      To go to Google Play, use this link: https://play.google.com/store/apps/details?id=com.mfs.bpratlasmara.ui



    • Steps to self-registration

    • • Clicking on “New Registration”, go to “self-registration” and proceed with providing requested information for each screen.
      • Information requested include: customer’s bank account number, phone number and email ID (email address), National ID/ passport number after inputting the information above, customer clicks on the “agree terms and conditions” then clicks on submit. Please note information provided have to match with information used to open account
      • After a successful self-registration, the system will generate SMS with M- PIN and T-PIN which will allow the customer to set his own M-PIN (Mobile Login Pin) and T-PIN (Transaction Pin).
      • To complete registration, a customer should login with received M-PIN and set his own M-PIN and T-PIN
      • Then the customer will choose 3 security questions of his/her choice from the list and give answers he/she can always remember in case the password is forgotten and needs to be changed.


    • 2. ON USSD

    • For customers to be able to self-register on the USSD version of mobile banking they follow easy steps below:

      • A Customer dials *150#
      • A mobile banking menu is displayed
      • customer selects 2 which is self-registration and press enter
      • Customer enters his bank account number and press enter
      • customer enters his mobile number in the format 2507***** and press enter
      • Customer enters his email ID (email address). In case the customer doesn’t have email address, enter NA.
      • For registration to be successful all provided information have to match with the customer’s details in the bank’s system
      • After a successful self-registration, the system will generate SMS with M- PIN and T-PIN which will allow the customer to set his own M-PIN (Mobile Login Pin) and T-PIN (Transaction Pin).
      • To complete registration, a customer should login with received M-PIN and set his own M-PIN and T-PIN

      What to Note:
      • M-PIN: is the PIN a customer uses to login in BPR mobile banking. if the customer is logging in for the first time, he/she will use M-PIN received in an SMS and sets his/her own M-PIN
      • T-PIN: is the PIN a customer uses to validate/authorize transactions done on mobile banking. After the customer has changed his/her default M-PIN, system will request him /her to set a new T-PIN using the T-PIN received in SMS.
      • M-PIN and T-PIN are 4 digits, they have to be different and weak PINs are not allowed (e.g. 1111, 1234, etc.)
      • If a customer is registered on mobile banking, he can transact on both USSD and Mobile app using same credentials. No other activation is required.
      • In case a customer forgets his/her Mobile banking Pins (M-PIN and T-Pin) they are advised to contact our call center on 1500 for a pin reset.

A self-registration service is enabled on the BPR Internet banking, BPR retail customers are able register themselves and start using internet banking without visiting any BPR branch. It can be done using the steps below:

• Retail customers can register themselves on internet banking by accessing the BPR website www.bpr.rw and clicking Log on to online banking or browse https://online.bpr.rw/mfmbs//ib and choose Self registration.
• Upon Clicking on self-registration a page will be opened for a customer to put his/her details (account number, National Id/passport number, email ID, Phone number and captcha code) then clicks on submit.
• Account number, ID/passport No and Phone number a customer inputs should be the same as the one’s in the bank’s system.
• After submission, the customer receives an SMS/email that contains User ID and initial password.
• The customer has to go back to login, enter the received User ID and password and clicks on submit.
• An OTP will be sent to the customer’s phone and after it is entered, the customer will be requested to agree with the BPR terms and conditions.
• After the customer agrees with terms and conditions, he/she will be taken to set his own password and setting 3 security questions.

BPR customers are also able to send money to their mobile wallets (MTN and Airtel) from mobile and internet banking and vice versa using the following steps:


    • 1. ON MOBILE APP


    • Send to Tigo cash/Airtel money

    • Step 1: Start Mobile appe
      Step 2: click on “Login”. Enter M-PIN
      Step 3: Go to Transfer funds, Send to mobile money
      Step 4: Click on “send to Airtel money/ Tigo cash”
      Step 5: select source account and enter Amount, receiver phone number (25073xxxxxxx/ 25072xxxxxxx) and Remarks/Description
      Step 6: Click on “next”
      Step 7: Confirm transaction with T-PIN
      Step 8: Receive transaction confirmation message


    • Send to MTN mobile money

    • Step 1: Start Mobile app
      Step 2: Click on “Login”. Enter M-PIN
      Step 3: Go to Transfer funds, Send to mobile money
      Step 4: Click on “send to Momo (MTN)”
      Step 5: Enter receiver phone number (25078xxxxxxx), click next
      Step 6: Mobile wallet accountholder names displayed, select source account and enter Amount and Remarks/Description. Click on “next”
      Step 7: Confirm transaction with T-PIN
      Step 8: Receive transaction confirmation message


    • Get from MTN mobile money

    • Step 1: Start Mobile app
      Step 2: Click on “Login”. Enter M-PIN
      Step 3: Go to Transfer funds, Send to mobile money
      Step 4: Click on “get to Momo (MTN)”
      Step 5: Enter receiver phone number (25078xxxxxxx), click next
      Step 6: Mobile wallet accountholder names displayed, select source account and enter Amount and Remarks/Description. Click on “next”
      Step 7: Confirm transaction with T-PIN
      Step 8: Receive transaction message with “pending status”
      Step 9: Approval on Mobile money side: message pushed to mobile wallet holder to approval payment or dial *182*7# and approve
      Step 10: Receive transaction confirmation message


    • 2. ON USSD

    • Send to Tigo cash/Airtel money

    • Step 1: Dial *150#
      Step 2: Enter 1 “Login”, Enter M-PIN
      Step 3: Enter 3 “Send to mobile money”
      Step 4: Enter 1 to send money to Tigocash/Airtel money
      Step 5: Select source account
      Step 6: Enter “Phone number (25072xxxxxxx/ 25073xxxxxxx)”
      Step 7: Enter Amount
      Step 8: Confirm the transaction with T-PIN and send.
      Step 9: Receive transaction confirmation SMS


    • Send to MTN mobile money

    • Step 1: Dial *150#
      Step 2: Enter 1 “Login”, Enter M-PIN
      Step 3: Enter 3 “Send to mobile money”
      Step 4: Enter 1 to send money to Momo
      Step 5: Enter phone number “25078xxxxxxx”
      Step 6: Mobile wallet owner names displayed for validation. Select source account
      Step 7: Enter Amount
      Step 8: Enter description/ remarks
      Step 9: Confirm the transaction with T-PIN and send.
      Step 10: Receive transaction confirmation SMS


    • Get from MTN mobile money

    • Step 1: Dial *150#
      Step 2: Enter 1 “Login”, Enter M-PIN
      Step 3: Enter 3 “Send to mobile money”
      Step 4: Enter 2 “Get money from Momo”
      Step 5: Enter phone number “25078xxxxxxx”
      Step 6: Mobile wallet owner names displayed for validation. Select source account
      Step 7: Enter Amount
      Step 8: Enter description/ remarks
      Step 9: Confirm the transaction with T-PIN and send.
      Step 10: Receive transaction message with “pending status”
      Step 11: Approval on Mobile money side: message pushed to mobile wallet holder to approval payment or dial *182*7# and approve
      Step 12: Receive transaction confirmation SMS


    • 3. ON INTERNET BANKING

    • Step 1: Access internet banking from BPR website www.bpr.rw , click on Log on BPR online banking
      Step 2: Enter User ID and Password, Submit. Enter OTP received on SMS/Email, Submit.
      Step 3: Click on “Funds transfer” menu
      Step 4: Choose Mobile money service operator (“Airtel money/Tigocash or MTN Momo)
      Step 5: Enter Phone number, select source account, and enter amount and description/remarks. Submit
      Step 6: Confirm the transaction with OTP received on SMS
      Step 7: Receive transaction confirmation message


      Note: For Get money from Momo - Approval on Mobile money side: message pushed to mobile wallet holder to approval payment or dial *182*7# and approve.

Branches and Contact Center


Our branches in Kigali and upcountry are still open whereas all outlets are closed.

Business hours for the open branches have reduced because of the coronavirus outbreak. The new opening hours are 8:00 am - 5:00 pm from Monday to Friday and on Saturday from 9:00am- 3:00 Pm whereas on Sunday and public holidays the branches will remain closed.


We are here for you, call us. Our contact center will remain open from 8 am to 6 pm Monday to Friday and on Saturday from 9 Am to 3 pm to keep catering for our customers with any banking needs. You can contact us on

Phone number: +250 788 187200
Call Center: 1500
Email: info@bpr.rw
customerservice@bpr.rw
SWIFT CODE: BPRWRWRW

Keep Your Business Moving


Dear Esteemed client,

We fully understand that you or your business might have or has already been affected by COVID-19. We stand in your support and hereby let you know that BPR Plc. is open to consider offering principal and/or interest payment moratoriums for up to 3 months or as your specific circumstances dictate, subject to terms and conditions.
In case you or your business is concerned, kindly let us know by addressing your written request to the following email address: LoanRestructures@bpr.rw .


Mukiriya wacu,

Turabyumva ko wowe cyangwa ubucuruzi bwanyu bwaba bwaragizweho ingaruka n’icyorezo cya Covid-19. Twifatanyije namwe kandi tubamenyesha ko hashyizweho uburyo bwo gufasha hongerwa igihe cyo kwishyura inguzanyo kugeza ku mezi atatu ku bakiriya mu gihe bahuye n’ingaruka zavuzwe hejuru.
Niba ibyavuzwe hejuru bikureba, wabitumenyesha m’ubusabe bwanditse kuri email ikurikira: LoanRestructures@bpr.rw .


Message from the MD


    • UPDATE TO STAKEHOLDERS ON OUR BUSINESS RESPONSE TO COVID-19 PANDEMIC


    • KIGALI, 20 APRIL 2020

    • We recognize that Covid-19 is a serious challenge to the human race and requires all of us to act together in responding to the pandemic so as to give ourselves a better chance to recover sooner than later.
      We are also aware that this pandemic will have far reaching socio-economic consequences which will affect the way we live and conduct our activities in the months and possibly years ahead.
      As a key player in the financial services sector and one of the largest private sector employers, we are mindful of our responsibility to create a positive impact in the local and world’s collective fight against this threat. More importantly, to support our customers and all other stakeholders as far as our abilities can go – we are in this together.
      We highlight below some of the key steps that we have taken to protect our systems as well as our business relationships while continuing to provide high quality service to our customers and other stakeholders.


    • Social Contact

    • We know that the virus is mostly spread through physical contact. Therefore, we have taken measures to minimise this whilst still enabling business to continue in a manner convenient to our customers and beneficial to us all:


      • At this time, online and mobile banking makes more sense than ever before. It allows our customers to carry out their banking operations whilst practising social distancing. We have and will continue increasing our sensitisation of these services to make sure everyone knows how to use them.
      • In line with actions agreed at the Rwanda Bankers Association level under the advise of the Central Bank and Government Agencies, we have temporarily closed a number of our branches in order to limit the risk of staff and customer cross infections.
      • We have minimized physical meetings both with our staff and our external stakeholders. Instead, we are and will continue conducting online meetings and providing our stakeholders with free links to join our virtual meeting rooms for any meeting that would ordinarily have taken place in person.
      • We have restricted international travel, recognising that this has been one of the catalysts for spread of COVD-19 around the world. We have also asked international partners to restrict their own travel to our locations. Again, we are making use of digital platforms to communicate
      • Any of our colleagues who may have travelled outside the country will upon their return be required to begin a period of at least 14-days self-isolation before returning to work.


      Nonetheless, we realise that sometimes things need to happen in physical locations and some customers will still need to visit our branches or offices. In this case we have taken the following steps to minimise potential spread of COVID-19:


      • Temperature checks at every point of entry to our high traffic locations.
      • Hand sanitisers are provided inside and outside all our buildings
      • We have pre–arranged meeting rooms to ensure a safe distance between participants
      • We have appointed and trained health champions in all our locations to provide help and advice to our staff and customers.
      • Deep cleaning by industrial cleaners is done on a daily basis in all locations with particular attention to high – touch surfaces.
      • Should there be any case(s) within any of our locations, such a location shall be handled in line with the protocols advised by public health authorities.


    • Business continuity plan

    • We recognize that Banking is a critical service especially at a time like this. We expect our customers to continue to need access to their funds to pay for goods and services. Since there is a possibility, like for every major employer, that staff could be exposed at some point, we have taken steps to ensure back-ups for all essential roles and systems:


      • As far as practicable, our critical staff and their back-ups will operate from different locations for the duration of this global crisis. Every effort will be made to ensure that employees on each team do not have physical contact with their colleagues on alternate teams or respective social networks.
      • The bank has in place a back-up data centre with capability to run key IT operations of the bank. Therefore, if one site was impacted, the back-up site will be able to run the operations of the bank.
      • We have put infrastructure in place and created recovery sites in different locations that will keep our institutions protected in the unlikely event there is a complete breakdown.
      • We have enabled certain critical staff to operate from home so that they can maintain social distancing and still be able to support the bank’s operations


    • Business Challenges as a result of the impact of Covid-19

    • We strongly believe that our purpose is to enable our stakeholders to make progress in their life endeavours and so during this unprecedented moment, we join hands with all banking sector stakeholders to provide all the necessary support and assistance to our customers to be able to weather through cashflow challenges arising from direct and indirect impact of Covid-19 on their businesses and personal lives.
      We welcome customers who have been impacted or foresee themselves being impacted to approach the bank as soon as possible to communicate their needs and we shall be pleased to jointly work out solutions which includes but not limited to loan restructures and additional financing. Together we can all help to reduce the impact of COVID-19.


    • Social support

    • We fully appreciate that under the current lock down situation that the Government has implemented, there are many individuals and families in our society that are adversely affected by not being able to fend for themselves by doing their normal business activities. In this regard, the bank has committed to making a contribution of Frw 100 Million towards the vulnerable communities’ kitty that the Government of Rwanda has set up. We believe that this will go a long way to support the Government’s efforts in this regard to protect vulnerable members of our society.


    • Finally

    • We believe and encourage our staff, customers and all stakeholders to maintain a high level of discipline in observing all the preventive measures like regular cleaning of hands and social distancing. Even more important – Staying safe by staying at home. However, If anyone has symptoms like coughing, sneezing, sore throat, fever, or suspect that they are infected by COVID-19 or been in contact with someone who has been confirmed to be infected by Covid-19, Please call the toll-free number 114, or dial *114# for further assistance or email call center@rbc.gov.rw, or send a whatApp message to +250 788 20 20 80 , or contact any medical professional.



      MANAGEMENT