Card Systems Support Engineer

Job Purpose:

To maintain an efficient card management system, POS and agency banking channels, quality service to both internal and external customers, and always provide high system availability of systems.


Main Responsibilities:

  • Providing technical 2nd level support for the Bank's digital channels namely: POS and Agency Banking to 3rd party partners.
  • Configuring products and parameters in the card management Systems, POS, and Agency Banking systems.
  • Ensuring timely processing of related MIS reports to users.
  • Performing the daily BAU tasks by ensuring prompt resolution of issues and service desk tickets assigned.
  • Performing core systems administration tasks that include, but are not limited to, maintaining an inventory of systems, patch management, and security attestation of authorized users.
  • Participating in the Development of POS, Agency Banking systems, and card systems’ business continuity plans; ensuring that the systems are up to date and are available in the secondary site in the event of a Disaster Recovery.
  • Implementation of digital channel solutions as per the Bank's strategies and collaboration with business lines to execute on delivery of Digital strategies.
  • Escalating 3rd-level support issues to system vendors for expert-level support.
  • Performing system upgrades and apply system patches promptly received from system vendors.
  • Ensuring 24/7 availability of the systems as required by users.


Educational qualifications and work experience:

  • Bachelor’s Degree in IT/CS/Mathematics.
  • Professional Qualifications: Proficient in Linux, Oracle database administration, and business analysis.
  • Technology Operations.
  • Master’s degree in any computer or business related, Project Management.
  • 4 years of experience in card systems.
  • 3 years of experience as a Linux server administrator.
  • 3 years in IT projects and business analysis.
  • 3 years in banking operations.
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Uploaded: 2023-09-07 00:00:00 Deadline: 2023-09-14 00:00:00 Reference Number: 1463