Digital Channels Support Engineer

Job Purpose:  

To provide first-level support to all digital channel systems that are deployed in the bank to provide high availability and exceptional customer experience on a 24/7hour basis. These include card systems, mobile banking, internet banking, agency banking, and digital payment services. 

Main Responsibilities:

• Ensures provision of first-level support to the existing E-Channel business i.e., ATMs, POS, Cards, Money Transfer, Agency Banking, Internet, and Mobile banking.
• Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers.
• Technical engagement in Projects that involve digital channel solutions implementation.
• Develop subject matter expert knowledge of Mobile, Internet technologies, e-commerce, and other payment banking technologies.
• Develop Business Continuity plans for both mobile & internet channel solutions.

Educational qualifications and work experience:

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field.
• 3+ years’ experience in a busy IT environment
• Experience and Expertise in mobile and internet-based financial systems technologies as well as SMS and USSD connectivity.