Mortgage Relationship Manager

Job Purpose:

To deliver exceptional mortgage sales performance by supporting branch business, generating new business, and building relationships to grow the mortgage portfolio under the personal banking segment. 

Main Responsibilities:

• Appraising and recommending mortgage credit loan applications
• To manage directly all internal and external matters relating to the assigned portfolio
• Perform sales and marketing presentations to new and existing customers to close sales.
• Monitoring of loans already disbursed.
• Handling customer inquiries and complaints and settling them as per agreed SLAs.
• Constantly monitor the penetration rate of existing MOUs and aggressively market the same for increased penetration.
• Grow institutional and related liabilities through the marketing of relatively cheaper deposits.
• Coaching and mentoring of staff.
• Market intelligence for product development.
• Create and maintain partnerships with Blue-chip organizations to develop business through competitive penetration rate management.

Educational qualifications and work experience:

• Bachelor's degree in a Business-Related field.
• 2 years of experience in general banking, credit analysis, relationship management, and customer service.
• 3 years of experience in a leadership role.
• 1 year of experience in sales.