BPR Bank Rwanda Plc strengthened its commitment to customer engagement and partnership during a customer engagement dinner held in Muhanga on Saturday, bringing together customers and local leadership to discuss banking experiences, expectations, and opportunities for economic growth.

Speaking on behalf of the customers, François Xavier Mbabazi shared their perspectives and expectations, highlighting the key priorities that shape their banking journey. His remarks underscored the importance of understanding customer needs and ensuring that banking services continue to evolve in response to their feedback.

Representing the Managing Director, Xavier Shema Mugisha, Executive Director of Commercial Businesses at BPR Bank, reaffirmed the bank’s commitment to building strong, lasting relationships with its customers. He emphasized the importance of creating an open environment where customers can freely share their opinions, experiences, and suggestions.

The engagement reflected BPR Bank’s commitment to its Going the Extra Mile promise, which goes beyond listening to customers to actively using their insights to improve service delivery, enhance customer experiences, and strengthen long-term partnerships.

The Guest of Honour, Eric Bizimana, Vice Mayor in Charge of Economic Development, highlighted Muhanga’s economic potential and emphasized the important role of a strong financial sector in unlocking business opportunities, supporting entrepreneurship, and advancing local economic development.

Opening the evening, Gakwandi Jean Marc, Head of Retail at BPR Bank, welcomed customers and delivered remarks celebrating the partnership between the bank and the people it serves. His message highlighted the value of maintaining meaningful customer relationships built on trust, collaboration, and a shared commitment to progress.

Through engagements such as the Muhanga customer dinner, BPR Bank continues to prioritize customer feedback as an essential part of its approach to service improvement and relationship building. By maintaining open dialogue with customers and local stakeholders, the bank seeks to deliver banking solutions that respond to customer needs while contributing to the economic growth of the communities it serves.